GENEWIZ
GENEWIZ, now part of Azenta Life Sciences, is a genomics services provider offering DNA sequencing, gene synthesis, molecular biology, and related genomic analysis services to pharmaceutical, biotech, academic, and clinical research customers. The company operates as a contract research and laboratory services business, generating revenue by performing fee-for-service genomics projects and long-term service contracts. Its services support drug discovery, diagnostics development, and basic research workflows across global life sciences markets.
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- South Plainfield, United States of America
What 7 Arbolus experts think of GENEWIZ
NPS scores are consistently strong, with two experts rating 10 and multiple scores of 8 and 9, showing overall satisfaction. However, some Influencers display uncertainty or reluctance to renew, with renewal intent marked as 'No' or 'Not Sure' among two Influencers, including one with an NPS of 8. Long-term implementation is common, with 71% of experts using the platform for more than a year. Patterns indicate that Users exhibit higher loyalty and satisfaction, while Influencers are more cautious. The primary theme is durable value, with only minor cracks in renewal conviction.Overall Customer Sentiment: Positive
Who reviewed GENEWIZ
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Dec 8
- Feb 8
- Apr 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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