GenScript
GenScript is a global biotechnology company that provides life science research services and products, including gene synthesis, peptide synthesis, protein engineering, antibody development, and related reagents to pharmaceutical, biotech, and academic customers. It generates revenue by offering custom contract research services and catalog products that support drug discovery, biologics development, and basic research. The company also operates manufacturing and technology platforms that enable large-scale production of biologics and cell and gene therapy components.
- IT Consulting & Implementation
- Revenue
- $650.0M
- Employees
- 6,000
- Founded
- 2002
- Headquarters
- Piscataway, United States of America
What 10 Arbolus experts think of GenScript
NPS scores are predominantly high, with most experts rating 8–10, and three experts providing a perfect 9 or 10. Renewal intent is strong among high spenders, while several lower spend or unclassified buyers express uncertainty, mainly due to evolving project pipelines or cost sensitivity. Stickiness is robust among long-term users (>1 year) who cite strong technical reliability and successful project delivery. Key drivers of satisfaction are consistent product quality, responsive technical support, and turnaround time for standard orders. Weaknesses are centered around turnaround for complex constructs and cost on large orders.Overall Customer Sentiment: Positive
Who reviewed GenScript
- C-Suite 50% (5)
- Director 30% (3)
- Manager 20% (2)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about GenScript.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Aug 9
- Feb 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Expansion of Optimization Services
- AI-Driven Workflow Optimization
- Enhanced Consultation for Challenging Projects
- Reliable Quality and Service
Criticised
- Advances from AI-Enabled Competitors
- Confidentiality and IP Protection Risks
- Competition from Lower-Cost Providers
- Cost Considerations for Large Orders
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 33% 3 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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