Goto

gotocon.com · Denmark

Goto (also known as GOTO Conferences) organizes and produces software development and technology conferences and training events focused on topics such as software engineering, architecture, DevOps, and emerging technologies. It serves professional developers, architects, and technology leaders through paid in-person and online conferences, workshops, and related content. Revenue comes primarily from ticket sales, sponsorships, and training fees.

Revenue
$6.0M
Employees
35
Founded
2010
Headquarters
Denmark

What 35 Arbolus experts think of Goto

NPS responses are highly positive, with the majority of scores between 8 and 10. Renewal intent is strong among those with >1 year of deployment, especially in mid and high spend segments. Customers highlight ease of management, reliable security, and value for money as core strengths, though some note reporting depth and the mobile app as minor drawbacks. A minority of departing customers cite specific advanced integration needs or analytics as weaknesses. Overall Customer Sentiment: Positive

Who reviewed Goto

Total customers 35 34 current · 1 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 71% (25)
  • Director 20% (7)
  • Manager 9% (3)
Engineering Leader C-Suite NPS 8 Will renew
Engineering Leader C-Suite NPS 7 Undecided
Engineering Leader Director NPS 10 Will renew

Employer names and spend open in the full report, along with the other 32 customers.

Everything 35 customers told us about Goto.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

5 Net Promoter Score, from 35 scored reviews
  • Promoters 10
  • Passives 17
  • Detractors 8

Cumulative NPS by month

+1 over 6 months
  • May 7
  • Jun 7
  • Jul 7
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.

Praised

  • Simplicity and Operational Efficiency
  • Secure and Reliable Remote Access
  • Multi-site and Remote Work Enablement
  • AI Complementarity

Criticised

  • Advancing AI and Automation by Rivals
  • Demand for Deep Customization
  • Competitive Switching
  • Limited Custom CRM Integrations

What customers say

Simplicity and Operational Efficiency
“I would recommend GoTo Connect for its easy management and quick setup, which doesn't require a telecom specialist for daily administration.”
Secure and Reliable Remote Access
“The platform consistently delivers secure and efficient remote access needed for distributed operations, making it vital for supporting multiple locations.”
Multi-site and Remote Work Enablement
“We rely on GoTo Connect for central management of multi-site telephony and visual call routing, which maintains uninterrupted service delivery.”

Renewal intent

Plan to renew 56%
  • Will renew 18
  • Undecided 10
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 48% 23 answers
  • Director 86% 7 answers
  • Manager 50% 2 answers
  • 8.2/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

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