Grant Thornton
Grant Thornton LLP is a U.S. member firm of Grant Thornton International, providing audit, tax, and advisory services to mid-market and large enterprises, public sector entities, and not-for-profits. The firm generates revenue through professional services engagements including financial statement audits, tax compliance and planning, transaction advisory, risk and compliance consulting, and other management consulting services.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $2.2B
- Employees
- 10,000
- Founded
- 1924
- Headquarters
- Chicago Loop, United States of America
What 62 Arbolus experts think of Grant Thornton
NPS scores are predominantly high, with over 70% of respondents providing scores of 8 or above, and multiple perfect scores. Renewal intent is generally strong among high-value customers, though a minority report uncertainty or intention to churn, mainly due to high fees or perceived service gaps. Stickiness is underpinned by usage in critical workflows (accounting, tax, deal support) and longevity of relationships (>1 year for most customers). Key positive themes include trust, reliability, and the brand’s ability to support complex needs, while negatives focus on high cost and, less often, slow response or lack of senior-level involvement on some projects.Overall Customer Sentiment: Positive
Who reviewed Grant Thornton
- C-Suite 77% (48)
- Director 19% (12)
- Manager 3% (2)
Employer names and spend open in the full report, along with the other 59 customers.
Everything 62 customers told us about Grant Thornton.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 62 scored reviews- Promoters 21
- Passives 33
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 7
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 23 across 6 companies.
Praised
- AI-Enabled Efficiency Gains
- Competing on Specialist Expertise
- Reducing Manual Effort
- Process Consistency and Reduced Errors
Criticised
- AI Replacing Routine External Support
- More Efficient Specialist Competitors
- Switching for Improved Sector Expertise and Pricing
- Slow Turnaround at Times
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 64% 28 answers
- 40% 10 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Grant Thornton customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use Grant Thornton
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