Arbolus Intelligence

Guidepoint

guidepoint.com · New York City, United States of America

Guidepoint is an expert network and primary research firm that connects investors, consultants, and corporate clients with vetted subject-matter experts to support market due diligence and decision-making. The company generates revenue by charging clients for expert consultations, surveys, data products, and related research services. Its platform is used primarily by private equity, hedge funds, management consulting firms, and corporate strategy teams seeking proprietary insights.

  • IT Consulting & Implementation
Listed in
Revenue
$350.0M
Employees
1,500
Founded
2003
Headquarters
New York City, United States of America

What 31 Arbolus experts think of Guidepoint

Guidepoint achieves consistently high NPS scores with a notable concentration of scores at 8-10; the vast majority of respondents express strong renewal intent where reported. Most experts are in the MoreThan1Year implementation stage, suggesting extensive platform adoption and maturity. The most common positive feedback themes are matching efficiency, consultation quality, and platform reliability. Areas of constructive critique include variability in contract terms and pricing dynamics. Friction points are isolated and do not detract markedly from overall satisfaction.Overall Customer Sentiment: Positive

Who reviewed Guidepoint

Total customers 31 27 current · 4 former
Reviews growth +22 in six months
Seniority of respondents
  • C-Suite 67% (21)
  • Director 30% (9)
  • Manager 3% (1)
Marketing Leader C-Suite NPS 9 Will renew Submitted Jul 2024
Not specified C-Suite NPS 6 Submitted Mar 2026
Marketing Leader C-Suite NPS 8 Will renew Submitted Jul 2024

Employer names and spend open in the full report, along with the other 28 customers.

Everything 31 customers told us about Guidepoint.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

16 Net Promoter Score, from 31 scored reviews
  • Promoters 12
  • Passives 12
  • Detractors 7

Cumulative NPS by month

+1 over 6 months
  • Apr 7
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.

Praised

  • Strong Expert Network and Matching
  • Consistent High-Quality Engagements
  • Platform Usability and Speed
  • AI-Assisted Screening and Matching

Criticised

  • Contract Inconsistency
  • Project Manager Responsiveness
  • Pricing Sensitivity
  • AI and Automated Platforms

What customers say

Strong Expert Network and Matching
“I have found Guidepoint excels due to its extensive expert network and matching capabilities, leading to higher-quality consultations than alternative providers.”
Consistent High-Quality Engagements
“Guidepoint consistently delivers projects that fit my background, and client conversations go beyond surveys into follow-up opportunities, which is rare among networks.”
Platform Usability and Speed
“The intuitive, user-friendly interface and rapid, high-quality project management have enabled us to quickly identify and connect with niche domain experts.”

Renewal intent

Plan to renew 73%
  • Will renew 8
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 4 answers
  • Director 50% 6 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by Guidepoint customers

Report

Customer Report - Sep 2026 Sep 2026 31 + 1

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