AlphaSights
AlphaSights is an expert network and knowledge services firm that connects investment and business professionals with industry experts to support market research, due diligence, and strategic decision-making. The company serves private equity, asset managers, consultancies, and corporate clients through a combination of proprietary technology and a global network of subject-matter specialists. It generates revenue primarily through project-based and subscription fees for expert consultations and related knowledge services.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2008
- Headquarters
- Londonderry County Borough, United Kingdom
What 60 Arbolus experts think of AlphaSights
NPS scores cluster in the 7-10 range for the majority, indicating solid promoter lean. Most high-spend clients show strong renewal intent while some mid-spend and pilot users are not yet certain. The implementation stage skews heavily toward 'MoreThan1Year' users, reinforcing stickiness and established platform value. Key expert themes are rapid expert matching, responsive customer support, practical impact in decision-making, but with critique for cost per call and specialist expert availability in niche domains. Overall Customer Sentiment: Positive
Who reviewed AlphaSights
- C-Suite 60% (36)
- Director 32% (19)
- Manager 9% (5)
Employer names and spend open in the full report, along with the other 57 customers.
Everything 60 customers told us about AlphaSights.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 60 scored reviews- Promoters 29
- Passives 23
- Detractors 8
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 35 across 5 companies.
Praised
- Rapid and Relevant Expert Access
- Quality and Breadth of Network
- Impactful Strategic Decision-Making
- Broader Knowledge and Specialist Coverage
Criticised
- Cost Constraints and Spend Sensitivity
- Friction in Compliance and Specialist Coverage
- Niche Expert Availability
- Cost-to-Value and Workflow Integration
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 43% 14 answers
- 67% 6 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by AlphaSights customers
Report
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