Alvarez & Marsal
Alvarez & Marsal is a global professional services firm that provides turnaround and restructuring, performance improvement, transaction advisory, and management consulting services to corporations, private equity firms, financial institutions, and government entities. The firm generates revenue through project-based consulting engagements, interim and crisis management roles, and advisory mandates across sectors such as financial services, healthcare, energy, and industrials.
- IT Consulting & Implementation
- Revenue
- $2.5B
- Employees
- 9,000
- Founded
- 1983
- Headquarters
- New York City, United States of America
What 36 Arbolus experts think of Alvarez & Marsal
NPS ranges from 3 to 10, with a concentration of scores in the 7-10 (Promoter) range but several 5 and below (Detractors). Renewal intent is mixed: strong among high spend, mature clients and hesitant or negative among those with recent engagement or offboarding status. Stickiness is highest among Influencers and Users deeply engaged in transformation or recurring mandates, with value placed on execution speed and senior advisory presence. Feedback themes highlight hands-on delivery, measurable outcomes, speed, and premium support—but note premium pricing and concerns around support continuity. Overall Customer Sentiment: Moderately Positive
Who reviewed Alvarez & Marsal
- C-Suite 86% (31)
- Director 11% (4)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about Alvarez & Marsal.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 36 scored reviews- Promoters 12
- Passives 19
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 19 across 1 companies.
Praised
- Competitive Support Features
- AI-Enabled Insights
- Broader Sector Coverage
- Hands-on Execution and Speed
Criticised
- Rivalry from Global Consultancies
- AI-Driven Disruption
- Dependence on Senior Attention
- Limited Long-Term Support
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 35% 23 answers
- 25% 4 answers
- 8.8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Report
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