ALS Environmental
ALS Environmental is a division of ALS Limited that provides analytical testing and monitoring services for environmental samples, including water, soil, air, and waste, to support regulatory compliance and risk management. It serves industrial companies, utilities, engineering and consulting firms, and government agencies by operating a global network of accredited laboratories. Revenue is generated through fee-for-service laboratory testing, analysis, and related technical services.
- IT Consulting & Implementation
- Revenue
- $2.2B
- Employees
- 18,000
- Founded
- 1974
- Headquarters
- Subiaco, Australia
What 11 Arbolus experts think of ALS Environmental
The NPS distribution is weighted toward positive scores, with 60% of responses at 8 or above, but also includes two scores at 6 and one at 5, indicating some mixed satisfaction. Renewal intent is split, with 2 affirmatives, 2 negatives, and 3 not sure (plus some missing responses). Stickiness is relatively high, as 70% report implementation for more than 1 year. Key themes from the data include positive long-term engagement among high NPS users, while Influencer roles express greater uncertainty. Overall Customer Sentiment: Neutral
Who reviewed ALS Environmental
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 2
- Detractors 3
Cumulative NPS by month
-2 over 5 months- Dec 10
- Jan 8
- Feb 8
- Mar 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 40% 5 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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