HCL
HCLTech (HCL Technologies) is a global IT services and consulting company that provides application development, infrastructure management, engineering and R&D services, and digital transformation solutions to enterprises across industries such as financial services, manufacturing, life sciences, technology, and telecom. The company generates revenue primarily through long-term outsourcing contracts, managed services, and project-based consulting engagements. It also offers proprietary platforms and products that complement its services portfolio.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $13.2B
- Employees
- 227,000
- Founded
- 1976
- Headquarters
- New Delhi, India
What 67 Arbolus experts think of HCL
Promoters (NPS 9–10) represent a significant proportion, with most scores clustered in the 7–10 range and only a minority below 6. Renewal intent is mixed: about 32% are committed to renewal, 45% are not sure, and 13% indicate no renewal. Most customers are in mature implementation stages (>1 year), indicating strong stickiness, though high uncertainty around renewal tempers sentiment. Overall Customer Sentiment: Neutral to Positive.
Who reviewed HCL
- C-Suite 66% (44)
- Director 30% (20)
- Manager 4% (3)
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Sentiment
7 Net Promoter Score, from 67 scored reviews- Promoters 16
- Passives 40
- Detractors 11
Cumulative NPS by month
-1 over 6 months- Mar 8
- Apr 7
- May 7
- Jun 8
- Jul 8
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 39% 28 answers
- 50% 16 answers
- 0% 2 answers
- 7.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
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