HDR
HDR is a global engineering, architecture, environmental, and construction consulting firm that provides planning, design, and program management services for infrastructure, water, transportation, energy, and building projects. It serves public sector agencies, utilities, healthcare systems, and private enterprises, generating revenue through professional services and long-term project engagements. The company also offers specialized advisory and technical services across environmental, sustainability, and complex infrastructure programs.
- IT Consulting & Implementation
- Revenue
- $3.5B
- Employees
- 12,000
- Founded
- 1917
- Headquarters
- Omaha, United States of America
What 10 Arbolus experts think of HDR
NPS scores range from 6 (detractors) to 10 (promoters), with several high-value customers endorsing the solution strongly. 57% of customers have positive renewal intent, while 29% do not intend to renew and 14% are unsure. Most customers are in mature implementation phases (>1 year), although one high-value user is newly onboarded and highly satisfied. Key themes from the data include a direct relationship between high spend, positive NPS, and likelihood to renew. Cautious or mixed sentiment is more common among lower spenders and long-tenure users.Overall Customer Sentiment: Positive
Who reviewed HDR
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jul 8
- Oct 8
- Dec 9
- Feb 8
- Mar 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 100% 1 answer
- 9.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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