GLG
GLG is an expert network and insights platform that connects businesses, investors, and consultants with subject-matter experts for primary research through interviews, surveys, and other custom engagements. It serves corporate, financial, and professional services clients who use its network to inform due diligence, strategy, and market assessments, generating revenue through subscription and project-based fees. The company also offers technology-enabled workflows and compliance frameworks to manage and document expert interactions.
- IT Consulting & Implementation
- Knowledge Management & Collaboration
- Revenue
- $800.0M
- Employees
- 2,700
- Founded
- 1998
- Headquarters
- New York City, United States of America
What 47 Arbolus experts think of GLG
NPS scores cluster strongly in the 8–10 range, with very few detractors. Renewal intent is generally positive but some signals of uncertainty are present among mid-tier spenders and users. Nearly all customers report long-standing or more recent adoption, with most well past a year of use. Key expert feedback themes are breadth of network and access speed, but concerns about cost, expert matching speed, and evolving platform competitors are evident.Overall Customer Sentiment: Positive
Who reviewed GLG
- C-Suite 59% (28)
- Director 27% (13)
- Manager 14% (7)
Employer names and spend open in the full report, along with the other 44 customers.
Everything 47 customers told us about GLG.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 46 scored reviews- Promoters 24
- Passives 21
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 40 across 4 companies.
Praised
- Robust Compliance Framework
- Unmatched Global Expert Network
- Fast Turnaround for Due Diligence
- Faster and Higher Quality Expert Matching
Criticised
- Expert Fit Can Be Inconsistent
- Premium Pricing
- Outdated Communication Process
- Cost and Transparency Concerns
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 77% 13 answers
- 80% 5 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by GLG customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
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