Genpact
Genpact is a global professional services firm that provides digital transformation, business process management, and technology services to enterprises across industries such as banking, insurance, manufacturing, and consumer goods. It designs, runs, and optimizes clients’ finance, supply chain, risk, customer experience, and analytics operations using a mix of domain expertise, process excellence, and AI-driven digital solutions. The company generates revenue primarily through long-term outsourcing contracts, consulting engagements, and managed services.
- IT Consulting & Implementation
- Business Process Management
- Data Integration & ETL
- Revenue
- $4.7B
- Employees
- 125,000
- Founded
- 1997
- Headquarters
- New York City, United States of America
What 58 Arbolus experts think of Genpact
Across 48 respondents, 21 (43.8%) are promoters, 18 (37.5%) are passives, and 9 (18.8%) are detractors, corresponding to an estimated NPS of 25. Renewal intent is available for 27 influencer records: 12 yes (44.4%), 3 no (11.1%), and 12 unsure (44.4%). Implementation is mature for 29 respondents (60.4%), while eight are under one year, eight are in pilot, two are offboarding, and one is unsure. The combination indicates generally favorable NPS and substantial established adoption, alongside considerable renewal uncertainty.Overall Customer Sentiment: Positive
Who reviewed Genpact
- C-Suite 77% (45)
- Director 16% (9)
- Manager 7% (4)
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Sentiment
23 Net Promoter Score, from 59 scored reviews- Promoters 25
- Passives 23
- Detractors 11
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 32 across 10 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 41% 27 answers
- 83% 6 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
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