GeBBS Healthcare Solutions
GeBBS Healthcare Solutions is a healthcare business process outsourcing and technology company that provides revenue cycle management, coding, and HIM services to hospitals, health systems, physician groups, and RCM companies. It offers a mix of onshore and offshore services, supported by proprietary workflow and analytics platforms, to improve clients’ billing accuracy, collections, and operational efficiency. The company generates revenue through long-term service contracts and project-based engagements.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 14,000
- Founded
- 2005
- Headquarters
- Marina del Rey, United States of America
What 35 Arbolus experts think of GeBBS Healthcare Solutions
NPS for GeBBS trends toward the positive end, with most scores in the 7-9 range, and several at 8 or higher. Renewal intent is generally strong among influential decision-makers, but there is a notable "Not Sure" cohort among high spenders and new clients, reflecting ongoing evaluations. Most customers are in MoreThan1Year implementation, demonstrating operational stickiness, while a minority are in pilot or less than one year stages. Key expert themes include consistent service quality, scalability, and tech-enabled efficiency, tempered by some concerns about automation pace and reporting depth.Overall Customer Sentiment: Positive
Who reviewed GeBBS Healthcare Solutions
- C-Suite 73% (26)
- Director 18% (6)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about GeBBS Healthcare Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 34 scored reviews- Promoters 9
- Passives 20
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Praised
- Expansion with Increasing RCM Volumes
- Targeting Mid-sized and Large Organizations
- AI and Automation Integration
- Consistent Workflow and Measurable Efficiency
Criticised
- Dependant on Complexity and Assigned Team
- Need for Faster Automation Rollout
- Outsourcing Requires Active Oversight
- Switching for Automation and Cost
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 56% 16 answers
- 50% 6 answers
- 100% 1 answer
- 7.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by GeBBS Healthcare Solutions customers
Report
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