Gartner
Gartner is a global research and advisory firm that provides insights, data, and tools to executives and technology leaders to support strategic decision-making and technology purchasing. The company monetizes through subscription-based research services, advisory engagements, and conferences across IT, finance, HR, supply chain, and other corporate functions.
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $6.0B
- Employees
- 20,000
- Founded
- 1979
- Headquarters
- Stamford, United States of America
What 45 Arbolus experts think of Gartner
NPS scores for Gartner are clustered in the 7-10 range among most influential and user roles, indicating broadly positive sentiment. Renewal intent is strong in the upper spend brackets, especially for strategic IT and security users. Most customers are in a mature adoption phase (>1 year). Key feedback themes are around strong research quality, deep market influence, and credible analyst access, while cost and the need for more real-time, tailored insights are cited as areas to improve.Overall Customer Sentiment: Positive
Who reviewed Gartner
- C-Suite 80% (36)
- Director 20% (9)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about Gartner.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 44 scored reviews- Promoters 23
- Passives 14
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Praised
- AI-Enhanced Interactivity and Scalability
- Real-Time Intelligence and AI Integration
- Customization by Business Context
- Credibility in Enterprise Market
Criticised
- Switch Triggered by Lack of Unique Value
- Potential Disintermediation by AI
- Budget Pressures and Spend Cuts
- Cost Justification and ROI Concerns
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 52% 23 answers
- 33% 6 answers
- 8.8/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Gartner
Do you use Gartner at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 45 customers of Gartner have already contributed
Takes a few minutes. Your identity stays anonymous.