CSL DualCom, Ltd.
CSL DualCom, part of CSL Group, provides secure, managed connectivity solutions for critical IoT applications, with a focus on alarm signalling and monitoring for the fire, security, and telecare sectors. The company offers dual-path and multi-path communication services over mobile and IP networks to ensure resilient connections between monitored sites and alarm receiving centres. It generates revenue through recurring service contracts with installers, monitoring centres, and enterprise customers across the UK and internationally.
- IoT & Edge Platforms
- Network & Cloud Security
- Managed IT & Cloud Services
- Revenue
- $90.0M
- Employees
- 350
- Founded
- 1996
- Headquarters
- Richmond, United Kingdom
What 11 Arbolus experts think of CSL DualCom, Ltd.
NPS among respondents is strongly positive, with 73% scoring between 8 and 10, indicating a favorable brand perception. Renewal intent is mixed, with 44% explicitly positive and 44% unsure, often correlating with recent or expanding implementations. Long-term implementations (over one year) dominate at 73%, indicating client stickiness, though pilot and early-stage use accounts for a noticeable minority. Key themes are strong initial satisfaction, long-term adoption, but moderate uncertainty around renewals for some mid-tier clients.Overall Customer Sentiment: Positive
Who reviewed CSL DualCom, Ltd.
- C-Suite 70% (8)
- Director 10% (1)
- Manager 20% (2)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 5 months- May 8
- Dec 8
- Feb 8
- Mar 8
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 29% 7 answers
- 0% 1 answer
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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