CyberArk
CyberArk is a cybersecurity company that provides privileged access management, identity security, and secrets management solutions to protect organizations from cyberattacks targeting human and machine identities. It serves large enterprises and government agencies across sectors such as financial services, healthcare, energy, and technology, generating revenue through subscriptions, licenses, and related support and professional services. Its platform secures privileged accounts, credentials, and access to critical infrastructure and cloud environments.
- Identity & Access Management
- Security Operations (SIEM/SOAR)
- Revenue
- $750.0M
- Employees
- 3,000
- Founded
- 1999
- Headquarters
- Newton, United States of America
What 110 Arbolus experts think of CyberArk
The NPS distribution is skewed high, with 70% of scores at 8–10 and several at 9 or 10. Renewal intent is strong among high spenders and influencers—over 65% signal ongoing commitment if value and compliance needs remain satisfied. Stickiness is high, with most customers over one year into deployment, and offboarding or negative sentiment is typically tied to overspending or underutilizing features. Key themes include security leadership, operational complexity, and premium pricing, balanced by critical role in risk management and compliance.Overall Customer Sentiment: Positive
Who reviewed CyberArk
- C-Suite 70% (77)
- Director 18% (20)
- Manager 13% (14)
Employer names and spend open in the full report, along with the other 107 customers.
Everything 110 customers told us about CyberArk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 109 scored reviews- Promoters 57
- Passives 41
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 35 across 11 companies.
Praised
- Knowledgeable Support and Smooth Onboarding
- Integration Breadth and Flexibility
- Market-Leading Security and Audit Capabilities
- Operational Efficiency through Integration
Criticised
- Cost Sensitivity
- Operational Complexity
- Underutilized Features
- Changing Enterprise Requirements
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 75% 57 answers
- 79% 14 answers
- 38% 8 answers
- 67% 6 answers
- 8.6/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5.4/10 Average score from customers not renewing
Top alternatives
Most weighed by CyberArk customers
Report
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