Arbolus Intelligence

CyberSmart Ltd.

cybersmart.co.uk · Londonderry County Borough, United Kingdom

CyberSmart is a UK-based cybersecurity company that provides a platform to help small and mid-sized businesses achieve and maintain security certifications such as Cyber Essentials and continuously monitor their security posture. Its software automates compliance checks across devices, users, and cloud services, and offers guidance and reporting for regulatory and customer assurance requirements. The company generates revenue through subscription-based access to its platform and related security and compliance services, often sold via channel partners and insurers.

  • Cybersecurity Services
  • GRC & Compliance Automation
Listed in
Revenue
$8.0M
Employees
120
Founded
2017
Headquarters
Londonderry County Borough, United Kingdom

What 10 Arbolus experts think of CyberSmart Ltd.

NPS scores cluster at 7–9 (“promoter” or “passive” range), reflecting generally positive sentiment with some reservations among high-spend customers. 60% display a clear intent to renew or expand adoption, and 30% are not sure or voice moderate caution, usually linked to integration needs and price sensitivity. Stickiness is high for companies in regulated sectors, where customer feedback centers on ease of use, pragmatic compliance, and responsive support. Customers request deeper technical integration, more advanced analytics, and enhanced reporting as desired improvements.Overall Customer Sentiment: Positive

Who reviewed CyberSmart Ltd.

Total customers 10 10 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 40% (4)
  • Director 50% (5)
  • Manager 10% (1)
Product Leader C-Suite NPS 7 Undecided Submitted Mar 2026
Operations Partner Director NPS 9 Submitted May 2026
Revenue Partner C-Suite NPS 10 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about CyberSmart Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 10 scored reviews
  • Promoters 5
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+0 over 5 months
  • Dec 8
  • Mar 7
  • Apr 7
  • May 8
  • Jul 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 40 across 8 companies.

Praised

  • Simple and Efficient Deployment
  • Effective User Engagement and Security Awareness
  • Continuous Compliance and Audit Readiness
  • Broader Customization for Large Organizations

Criticised

  • Sensitivity to Major Price Increases
  • Competitive Risk from Automation-Driven Vendors
  • Advanced Reporting Competitors
  • Advanced Reporting and Executive Insights Limitations

What customers say

Simple and Efficient Deployment
“I found CyberSmart very easy to install, and it doesn't require a lot of expertise, making it ideal for small and mid-sized organizations concerned about efficient onboarding.”
Effective User Engagement and Security Awareness
“CyberSmart provides a structured way to reinforce security learning and user accountability, which is important for reducing human risk and improving our organization's overall security posture.”
Continuous Compliance and Audit Readiness
“CyberSmart gives us clear visibility over compliance gaps, actionable next steps, and helps us pass client audits with confidence while reducing friction in sales discussions.”

Renewal intent

Plan to renew 43%
  • Will renew 3
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Director 33% 3 answers
  • Manager 100% 1 answer
  • 9.7/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers

Top alternatives

Most weighed by CyberSmart Ltd. customers

Report

Customer Report - Sep 2026 Sep 2026 10 + 0

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