CYLANCE
Cylance is a cybersecurity company that provides AI-driven endpoint protection and threat prevention software to enterprises and government organizations. Its platform uses machine learning models to detect and block malware, ransomware, and other advanced threats before execution, delivered primarily as endpoint security agents and related security services. Cylance generates revenue through software licensing, subscriptions, and managed security offerings.
- Endpoint & Device Security
- Application & Code Security
- Cybersecurity Services
- Revenue
- $250.0M
- Employees
- 800
- Founded
- 2012
- Headquarters
- Irvine, United States of America
What 11 Arbolus experts think of CYLANCE
NPS distribution skews positive: majority scores are in the 8-10 range, with only two scores at 5-6 and one at 4. Renewal intent is mixed: one customer in pilot is not renewing, and another mid-sized influencer signals uncertainty. Most long-term users are satisfied, as seen in the high ratio of positive NPS among those deployed more than a year. The primary theme is satisfaction with AI-based protection, with risk factors around renewal for the highest spenders.Overall Customer Sentiment: Positive
Who reviewed CYLANCE
- C-Suite 90% (10)
- Manager 10% (1)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Nov 8
- Apr 9
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 48 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by CYLANCE customers
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
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