Cyberhaven

cyberhaven.com · Redwood City, United States of America

Cyberhaven is a cybersecurity company that provides data detection and response (DDR) software that tracks how sensitive data moves across endpoints, cloud apps, and users to prevent data exfiltration and insider threats. Its platform is used by mid-market and enterprise organizations to monitor, classify, and protect intellectual property and confidential information in real time. The company generates revenue through subscriptions to its SaaS platform and related enterprise services.

  • Endpoint & Device Security
  • Data Privacy & Protection
  • Security Operations (SIEM/SOAR)
Revenue
$30.0M
Employees
200
Founded
2016
Headquarters
Redwood City, United States of America

What 17 Arbolus experts think of Cyberhaven

NPS scores trend strongly positive, with 36% giving scores of 10, 29% scoring 9, and 21% scoring 8. Only 14% reported scores between 3 and 7. 86% of high spenders signal strong renewal intent, correlating with above-average NPS. Most users are in the more mature or long-term implementation stages (73%). Overall sentiment features high satisfaction, high loyalty from larger enterprise users, and only minor uncertainty from lower-spend segments.Overall Customer Sentiment: Positive

Who reviewed Cyberhaven

Total customers 17 15 current · 2 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 82% (14)
  • Director 12% (2)
  • Manager 6% (1)
Engineering Leader C-Suite NPS 7
Revenue Manager C-Suite NPS 8
Not specified C-Suite NPS 10 Will renew

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Sentiment

17 Net Promoter Score, from 17 scored reviews
  • Promoters 7
  • Passives 6
  • Detractors 4

Cumulative NPS by month

-1 over 4 months
  • Oct 9
  • Apr 8
  • May 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 5
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 57% 7 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 9.4/10 Average score from customers who will renew
  • 5.3/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

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