Forcepoint
Forcepoint is a cybersecurity company that provides software and cloud-based solutions to protect users, data, and networks for enterprises and government agencies. Its portfolio includes data loss prevention, secure web and email gateways, cloud access security broker, user and entity behavior analytics, and next-generation firewalls, sold via subscriptions and licenses with associated support and professional services. The company serves regulated industries and public sector customers globally through direct sales and channel partners.
- Network & Cloud Security
- Data Privacy & Protection
- Cybersecurity Services
- Revenue
- $600.0M
- Employees
- 2,500
- Founded
- 1994
- Headquarters
- Austin, United States of America
What 76 Arbolus experts think of Forcepoint
NPS scores range from 4 to 10, with the majority in the 7–9 range, indicating generally positive but mixed sentiment. Renewal intent is high among large customers and influencers, especially in regulated industries, while some lower spenders report offboarding. Stickiness is strong for organizations requiring complex compliance and risk management, but product complexity and operational overhead lead to churn for less resourced environments. Key positive feedback centers on robust data security and compliance, with negative themes related to platform complexity, cost, and fragmented management. Overall Customer Sentiment: Positive
Who reviewed Forcepoint
- C-Suite 64% (49)
- Director 24% (18)
- Manager 12% (9)
Employer names and spend open in the full report, along with the other 73 customers.
Everything 76 customers told us about Forcepoint.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 75 scored reviews- Promoters 23
- Passives 40
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 36 across 8 companies.
Praised
- Intelligent, Data-First Security Strategy
- Robust Data Protection and Compliance Support
- Policy Management and Visibility
- Broader Cloud Integration and Lower Costs
Criticised
- Competitor Integration Bundles
- Performance and Integration Limitations
- Risk of Operational Bloat
- High Total Cost of Ownership
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 53% 32 answers
- 71% 14 answers
- 75% 4 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Forcepoint customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Forcepoint
Do you use Forcepoint at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 76 customers of Forcepoint have already contributed
Takes a few minutes. Your identity stays anonymous.