Arbolus Intelligence

Forter

forter.com · New York City, United States of America

Forter provides an AI-driven fraud prevention and payment protection platform for e-commerce and digital businesses, helping merchants, marketplaces, and payment providers instantly approve or block transactions. Its system analyzes behavioral, device, and historical data to reduce chargebacks, prevent account abuse, and increase conversion rates, generating revenue through SaaS and volume-based pricing models.

  • Fraud Detection & Prevention
  • Payment Processing
Listed in
Revenue
$150.0M
Employees
600
Founded
2013
Headquarters
New York City, United States of America

What 10 Arbolus experts think of Forter

NPS is strongly positive, with three experts rating 10 and the majority NPS at 8 or above. Renewal intent is high among large/mature users but lower among newer/low spenders. Most users are in the MoreThan1Year implementation stage, reflecting deep adoption and stickiness. Key feedback themes include product effectiveness, continuous innovation, and high-touch customer success. Some churn among low spend pilots highlights commercial and fit issues for smaller contracts.Overall Customer Sentiment: Positive

Who reviewed Forter

Total customers 10 10 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 60% (6)
  • Director 30% (3)
  • Manager 10% (1)
Executive C-Suite NPS 8 Will renew Submitted Oct 2025
Operations Leader C-Suite NPS 7 Not renewing Submitted Aug 2026
Executive C-Suite NPS 9 Submitted Apr 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about Forter.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 10 scored reviews
  • Promoters 6
  • Passives 2
  • Detractors 2

Cumulative NPS by month

+1 over 6 months
  • Oct 7
  • Mar 8
  • Apr 8
  • Jun 9
  • Jul 8
  • Aug 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 38 across 3 companies.

Praised

  • Collaborative Customer Success
  • Industry-Leading Results
  • Authentic and Passionate Team
  • Expansion Through Ecommerce Growth

Criticised

  • Fit Issues for Smaller Clients
  • Cost and Switching Barriers
  • Competitive Threat from Riskified, Cybersource
  • Offboarding Experience

What customers say

Collaborative Customer Success
“They work collaboratively with us to optimize and achieve results, providing guidance rather than leaving us to figure it out alone.”
Industry-Leading Results
“The tooling is industry leading and delivers highly effective results across key fraud metrics for our business.”
Authentic and Passionate Team
“The team is authentic and passionate, not just about the product but also the customer mission and each other.”

Renewal intent

Plan to renew 50%
  • Will renew 4
  • Undecided 1
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 9.3/10 Average score from customers who will renew
  • 10/10 Average score from undecided customers
  • 5.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Forter customers

Report

Customer Report - Sep 2026 Sep 2026 10 + 0

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