CyberGRX
CyberGRX provides a third-party cyber risk management platform that centralizes, standardizes, and continuously updates security assessments of vendors and partners so enterprises can evaluate and mitigate supply chain cyber risk. The company serves large and mid-market organizations across industries, offering subscription-based access to a global exchange of validated risk data and analytics. Its revenue comes from SaaS licenses and related risk management services.
- Cybersecurity Services
- GRC & Compliance Automation
- Data Privacy & Protection
- Revenue
- $28.0M
- Employees
- 160
- Founded
- 2015
- Headquarters
- Denver, United States of America
What 10 Arbolus experts think of CyberGRX
NPS scores range from 1 to 9, with an average in the neutral range and notable polarity: one high-value influencer rated service at 1 with explicit non-renewal, while several users and influencers provided scores of 7–9. Renewal intent is documented in 30% of the respondents, split positively for experienced users and negatively for a key high spender. Stickiness is generally low, with 40% in the pilot or recent implementation phase and only 30% having used the platform for more than a year. The main themes are uncertainty around value realization and inconsistent loyalty from higher spenders.Overall Customer Sentiment: Neutral
Who reviewed CyberGRX
- C-Suite 80% (8)
- Director 10% (1)
- Manager 10% (1)
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Sentiment
-30 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 3
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Feb 5
- Apr 6
- May 6
- Jun 6
- Jul 7
- Aug 6
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 16 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Top alternatives
Most weighed by CyberGRX customers
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use CyberGRX
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