DHL Global Forwarding
DHL Global Forwarding is the air, ocean, and road freight forwarding division of DHL, providing international logistics, customs brokerage, and supply chain services for businesses across industries. It manages global transportation, consolidation, and value-added logistics solutions to move goods across borders efficiently. The company generates revenue through freight forwarding fees, logistics contracts, and related transportation and customs services.
- Revenue
- $16.0B
- Employees
- 45,000
- Founded
- 2007
- Headquarters
- Bonn, Germany
What 8 Arbolus experts think of DHL Global Forwarding
NPS scores range from 7 to 10, with the majority scoring 9 or above. Renewal intent among high spenders and Influencers is generally strong, except one indicating uncertainty, but none report negative intent. The stickiness data shows that 50% of responses are at more than 1 year of implementation, with high renewal intent and NPS. Users with less than 1 year experience also report positive NPS, but their renewal intent is not provided. Quantitative sentiment is anchored positive among decision-making personas.Overall Customer Sentiment: Positive
Who reviewed DHL Global Forwarding
- C-Suite 60% (5)
- Director 20% (2)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 2
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Aug 9
- Mar 9
- May 9
- Jun 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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