Arbolus Intelligence

dnata

dnata.com · Dubai, United Arab Emirates

dnata is a global air services provider that offers ground handling, cargo, catering, and travel services to airlines, airports, and corporate and leisure travelers. The company generates revenue by providing contracted aviation services at airports worldwide and by operating travel management and tour businesses. It serves airlines, freight forwarders, airport authorities, and end customers across multiple regions.

  • Transportation & Fleet Management
  • IT Consulting & Implementation
Listed in
Revenue
$4.0B
Employees
50,000
Founded
1959
Headquarters
Dubai, United Arab Emirates

What 5 Arbolus experts think of dnata

NPS scores for dnata range from 5 to 10, trending toward positive, with most respondents at 7 or above. 67% indicate clear renewal intent, and all experts report implementation for more than 1 year, indicating strong stickiness. Positive sentiment is anchored in reliability, operational scale, safety, and network breadth, while areas of improvement focus on technology maturity, cost, and integration consistency. Overall Customer Sentiment: Positive

Who reviewed dnata

Total customers 5 5 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 100% (5)
Operations Leader C-Suite NPS 9 Will renew Submitted Oct 2025
Engineering Executive C-Suite NPS 8 Will renew Submitted Aug 2026
Strategy Partner C-Suite NPS 5 Will renew Submitted Oct 2025

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about dnata.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Praised

  • Operational Reliability and Compliance
  • Scale and Global Airport Presence
  • Supporting High-Volume, Multi-Airline Operations
  • Broader Automation and Predictive Capabilities

Criticised

  • Complex Integrations
  • Cost Sensitivity for Custom Solutions
  • Variability in Service and Technology
  • Fragmented Real-Time Data

What customers say

Operational Reliability and Compliance
“The ability to deliver consistent service across multiple locations, backed by strong safety and compliance processes, is a major benefit to our operations.”
Scale and Global Airport Presence
“I would recommend dnata due to its aviation expertise, robust operational scale, and established airport presence, making it a reliable choice for complex, mission-critical environments.”
Supporting High-Volume, Multi-Airline Operations
“We rely on dnata to manage peak volumes and support multiple airlines, which improves on-time performance and operational resilience.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • 7.3/10 Average score from customers who will renew

Top alternatives

Most weighed by dnata customers

Report

Customer Report - Aug 2026 Aug 2026 5 + 0

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