E.ON

eon.com · Essen, Germany

E.ON is a European energy company that focuses on energy networks and customer solutions, including electricity and gas distribution, energy retail, and decentralized energy infrastructure for residential, commercial, and industrial customers. It generates revenue primarily through regulated network operations, energy supply contracts, and energy services such as efficiency solutions, e-mobility, and distributed generation. The company operates mainly in Germany, other European markets, and the UK through various subsidiaries and brands.

Revenue
$94.0B
Employees
79,000
Founded
2000
Headquarters
Essen, Germany

What 6 Arbolus experts think of E.ON

The NPS distribution shows 40% Promoters (NPS 9 and 10), with the remaining 60% as Passives (NPS 7); no Detractors. Renewal intent is strongly positive among high spenders, though there is some uncertainty among lower spend customers. All customers are in the more than one year post-implementation stage, indicating high stickiness and satisfaction post-adoption.Positive

Who reviewed E.ON

Total customers 6 6 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 33% (2)
  • Manager 17% (1)
Operations Manager Director NPS 7
Finance Executive C-Suite NPS 9
Strategy Partner Director NPS 7 Undecided

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Cumulative NPS by month

-1 over 4 months
  • Mar 9
  • May 9
  • Jun 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 0% 1 answer
  • Manager 100% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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