DSV
DSV is a global transport and logistics company that provides road, air, sea, and rail freight forwarding, contract logistics, and supply chain solutions for businesses across industries. It operates a worldwide network of warehouses, distribution centers, and carrier partnerships, generating revenue through freight services, logistics contracts, and value-added supply chain management. The company serves customers ranging from small exporters to large multinational manufacturers and retailers.
- Revenue
- $30.0B
- Employees
- 75,000
- Founded
- 1976
- Headquarters
- Hedehusene, Denmark
What 25 Arbolus experts think of DSV
NPS scores cluster between 7 and 9 with some detractors (NPS 1 year). However, churn signals emerge with three 'No' and two 'Not Sure' renewal intents, all from high spend or long-term Influencers. Stickiness is moderate, split between 'MoreThan1Year' and early adoption/pilot, with some customers in offboarding. Key themes are high spend but fragile loyalty, distinct between role types.Overall Customer Sentiment: Neutral-Positive
Who reviewed DSV
- C-Suite 48% (12)
- Director 22% (6)
- Manager 30% (8)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 25 scored reviews- Promoters 10
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 0% 4 answers
- 33% 3 answers
- 75% 4 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.4/10 Average score from customers not renewing
Top alternatives
Most weighed by DSV customers
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
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