DöhlerGroup

doehler.com · Darmstadt, Germany

DöhlerGroup is a global manufacturer and supplier of natural ingredients, ingredient systems, and integrated solutions for the food, beverage, and nutrition industries, including flavors, colors, sweetening systems, and plant-based ingredients. The company serves brand owners, bottlers, and food manufacturers worldwide, generating revenue through the development, production, and sale of customized ingredient solutions and related services. It operates production sites, application labs, and sales offices across multiple regions to support product development and formulation for its customers.

  • Manufacturing Execution & Quality
  • IT Consulting & Implementation
Revenue
$2.5B
Employees
10,000
Founded
1838
Headquarters
Darmstadt, Germany

What 11 Arbolus experts think of DöhlerGroup

NPS scores are generally strong, with 62% of contributors giving scores of 8-10. Renewal intent is mixed: among those who shared renewal intent, there is one definite yes and two not sure responses. All contributors indicating a time with DöhlerGroup of over a year suggest established relationships and product stickiness. Key themes include consistent satisfaction, with few detractors, and moderate uncertainty about future renewal, particularly among influential high-spend customers.Overall Customer Sentiment: Positive

Who reviewed DöhlerGroup

Total customers 11 11 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 70% (8)
  • Director 10% (1)
  • Manager 20% (2)
Operations Leader Director NPS 5
Engineering Leader C-Suite NPS 10
Operations Ops C-Suite NPS 10 Undecided

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Sentiment

36 Net Promoter Score, from 11 scored reviews
  • Promoters 5
  • Passives 5
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Feb 8
  • Mar 8
  • Apr 8
  • Aug 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Not specified 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers

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  • 11 customers of DöhlerGroup have already contributed
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