ECRI
ECRI is a nonprofit organization that provides evidence-based research, technology assessment, and advisory services to healthcare providers, payers, and government agencies to improve patient safety, care quality, and cost-effectiveness. It evaluates medical devices, drugs, procedures, and clinical practices, and offers benchmarking, alerts, and decision-support tools to guide purchasing and clinical policy. Revenue comes primarily from memberships, subscriptions, and consulting and advisory services to healthcare organizations worldwide.
- Revenue
- $90.0M
- Employees
- 500
- Founded
- 1968
- Headquarters
- Plymouth Meeting, United States of America
What 5 Arbolus experts think of ECRI
NPS scores cluster in the positive range, with 3 out of 5 respondents scoring ECRI at 8 or above and only 1 notably lower score. Renewal intent is strong among high-value clients, while lower-value clients show some risk of churn. Stickiness is highest for those with longer than one year of use, correlating with high NPS. The key theme is that longevity and deeper engagement are associated with higher overall satisfaction.Overall Customer Sentiment: Positive
Who reviewed ECRI
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Mar 8
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 4/10 Average score from customers not renewing
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