ECOVACS ROBOTICS
ECOVACS ROBOTICS is a consumer robotics company that designs, manufactures, and sells home service robots such as robotic vacuum cleaners, floor mopping robots, and window-cleaning robots under brands like DEEBOT and WINBOT. It serves households globally through retail, e-commerce, and distribution partners, generating revenue from hardware sales and related accessories and services. The company focuses on integrating advanced navigation, AI, and smart home connectivity into its products.
- Revenue
- $1.5B
- Employees
- 6,000
- Founded
- 1998
- Headquarters
- Suzhou, China
What 10 Arbolus experts think of ECOVACS ROBOTICS
NPS scores are primarily in the 7–10 range, with the majority of experts indicating moderately positive to positive sentiment. Renewal intent is higher among customers with over one year of implementation and higher spending, while those in early or pilot stages display mixed or equivocal renewal intent. Stickiness is high among long-term users, as seen in the prevalence of 'MoreThan1Year' implementation. The predominant sentiment themes are reliable performance and established value, with limited evidence of dissatisfaction.Overall Customer Sentiment: Positive
Who reviewed ECOVACS ROBOTICS
- C-Suite 50% (5)
- Director 40% (4)
- Manager 10% (1)
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Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 8
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from customers not renewing
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