Eli Lilly and Company
Eli Lilly and Company is a global pharmaceutical manufacturer that discovers, develops, and commercializes prescription medicines across areas such as diabetes, oncology, immunology, neuroscience, and obesity. It sells its drugs to healthcare providers, hospitals, pharmacies, and governments worldwide through branded and, in some cases, partnered distribution channels. The company generates revenue primarily from patented therapeutics and related pharmaceutical products and collaborations.
- Revenue
- $34.5B
- Employees
- 43,000
- Founded
- 1876
- Headquarters
- Indianapolis, United States of America
What 9 Arbolus experts think of Eli Lilly and Company
NPS scores are highly positive, with 67% at 9 or above and no observed detractor scores. Renewal intent is mixed, as two Influencers indicate uncertainty despite high spend. Stickiness is strong, with 56% of responses indicating usage beyond one year and pilot activity indicating new expansion. Key themes are sustained user satisfaction and strong adoption at the operational level.Overall Customer Sentiment: Positive
Who reviewed Eli Lilly and Company
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 2
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Feb 8
- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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