EssilorLuxottica
EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, optical equipment, eyeglass frames, and sunglasses, serving optical retailers, eye care professionals, and consumers worldwide. The company operates a vertically integrated model spanning lens technologies, iconic eyewear brands, and retail chains, generating revenue through product sales and retail and wholesale distribution. It was formed through the merger of Essilor and Luxottica and focuses on vision care and eyewear solutions across multiple price points and channels.
- Revenue
- $27.0B
- Employees
- 190,000
- Founded
- 2018
- Headquarters
- Paris, France
What 6 Arbolus experts think of EssilorLuxottica
NPS scores are distributed with two Promoters (NPS 10), three Passives (NPS 7), and one Detractor (NPS 5). Renewal intent is largely positive among high spenders but mixed overall, with one clear renewal, one not sure, and one negative. Stickiness is highest among users and influencers with more than one year of implementation experience, accounting for 50% of insights. Key themes include positive long-term adoption, variable sentiment by role, and a need to address uncertainties in renewal for some influencer roles.Overall Customer Sentiment: Neutral
Who reviewed EssilorLuxottica
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 10/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
For people who use EssilorLuxottica
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