ExxonMobil
ExxonMobil is a global integrated oil and gas company engaged in the exploration, production, refining, and marketing of crude oil, natural gas, and petroleum products, as well as petrochemicals and low‑carbon solutions. It serves industrial, commercial, and consumer markets worldwide through fuel retailing, lubricants, chemicals, and energy supply. The company generates revenue primarily from the sale of hydrocarbons, refined products, and chemical products, along with related services and licensing.
- Revenue
- $344.6B
- Employees
- 62,000
- Founded
- 1999
- Headquarters
- Irvington, United States of America
What 38 Arbolus experts think of ExxonMobil
NPS distribution is strongly positive, with 43% giving a maximum NPS of 10, and 90% of scores falling within the promoter range (8–10). Renewal intent is high among those reporting, especially for major spenders, with no reported negative trends from users or influencers. Stickiness is evidenced by over 80% of respondents indicating usage for more than one year and nearly all being in sustained implementation stages. Data indicates high satisfaction, confidence in continued partnership, and low churn risk.Overall Customer Sentiment: Positive
Who reviewed ExxonMobil
- C-Suite 67% (25)
- Director 18% (7)
- Manager 15% (6)
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Sentiment
57 Net Promoter Score, from 38 scored reviews- Promoters 24
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 8
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 10 answers
- 33% 3 answers
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
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