Firmenich
Firmenich is a global fragrance and flavor company that designs, manufactures, and supplies perfumes, flavors, and related ingredients for consumer goods, food and beverage, and specialty products manufacturers. It works with major CPG brands to develop custom scent and taste solutions, as well as offering ingredients, encapsulation, and sensory research services. The company generates revenue by selling these formulations and ingredients under long-term supply and co-development relationships.
- Revenue
- $4.5B
- Employees
- 10,000
- Founded
- 1895
- Headquarters
- Meyrin, Switzerland
What 28 Arbolus experts think of Firmenich
NPS distribution is strongly positive, with over 50% of respondents awarding the highest score of 10 and the remainder reporting scores of 7 to 9. Renewal intent is 100% positive among those indicating intent, and most customers have maintained the solution for over a year. Key patterns show high satisfaction and strong stickiness, particularly among high spenders and strategic users.Overall Customer Sentiment: Positive
Who reviewed Firmenich
- C-Suite 79% (22)
- Director 7% (2)
- Manager 14% (4)
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Sentiment
64 Net Promoter Score, from 28 scored reviews- Promoters 19
- Passives 8
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Jan 10
- Feb 9
- Apr 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 64 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 40% 5 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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