Elsevier
Elsevier is a global information analytics company that publishes scientific, technical, and medical content and provides data and software tools for researchers, clinicians, and institutions. It generates revenue primarily through journal and book subscriptions, article processing charges for open access, and licenses for research, clinical decision support, and education platforms. Its products serve academic institutions, corporations, healthcare providers, and governments worldwide.
- Knowledge Management & Collaboration
- Business Intelligence & Dashboards
- Revenue
- $3.2B
- Employees
- 9,000
- Founded
- 1880
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 108 Arbolus experts think of Elsevier
108 customers have reviewed Elsevier so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Elsevier
- C-Suite 60% (65)
- Director 30% (32)
- Manager 11% (12)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 108 scored reviews- Promoters 67
- Passives 29
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 77% 22 answers
- 75% 8 answers
- 57% 7 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.6/10 Average score from customers not renewing
Top alternatives
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