Arbolus Intelligence

ETAP

etap.com · Irvine, United States of America

ETAP develops electrical power system design, analysis, and real-time operation software used by utilities, industrial facilities, data centers, and infrastructure projects to model, optimize, and manage their electrical networks. The company generates revenue through software licenses, subscriptions, and related engineering and training services. Its platform supports functions such as load flow, short circuit, protection coordination, and energy management for complex power systems.

  • PLM & Engineering Software
  • Energy & Utilities Operations Software
Listed in
Revenue
$220.0M
Employees
900
Founded
1986
Headquarters
Irvine, United States of America

What 55 Arbolus experts think of ETAP

The NPS distribution skews high, with a large share of promoters (NPS 9–10) among users in advanced implementation stages and high/mid spend brackets. Most respondents express strong renewal intent; lower NPS scores correlate with offboarding or pilot-phase users. The majority have used ETAP for over a year, indicating high stickiness. Key feedback themes include robust engineering capabilities, criticality for regulatory and operational needs, but some concern on cost and cloud automation.Overall Customer Sentiment: Positive

Who reviewed ETAP

Total customers 55 52 current · 3 former
Reviews growth +27 in six months
Seniority of respondents
  • C-Suite 64% (35)
  • Director 17% (9)
  • Manager 19% (10)
Operations Manager C-Suite NPS 10 Submitted Jan 2026
Engineering Partner Director NPS 9 Submitted Sep 2026
Operations Manager C-Suite NPS 9 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 52 customers.

Everything 55 customers told us about ETAP.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

49 Net Promoter Score, from 55 scored reviews
  • Promoters 30
  • Passives 22
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 49 across 1 companies.

Praised

  • Supports Regulatory and Modernization Goals
  • Critical for Technical Validation and Decision Making
  • Comprehensive Power System Analysis
  • Growth in Grid Digitalization

Criticised

  • Cost-driven Switching Risk
  • Workflow and UI Advancements from Rivals
  • Competing Platforms with Enhanced Integration
  • Workflow Automation Limitations

What customers say

Supports Regulatory and Modernization Goals
“I find ETAP invaluable for meeting regulatory targets and modernizing our grid operations, particularly in reliability and data-driven planning.”
Critical for Technical Validation and Decision Making
“I rely on ETAP to validate designs and support investment and operational decisions, making it vital for our reliability and compliance efforts.”
Comprehensive Power System Analysis
“I use ETAP for a wide range of engineering studies, from load-flow to arc-flash analysis, covering all critical aspects of our electrical network.”

Renewal intent

Plan to renew 33%
  • Will renew 8
  • Undecided 13
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 33% 18 answers
  • Director 25% 4 answers
  • Manager 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 8.2/10 Average score from undecided customers
  • 7.3/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 55 + 6

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