Fitbit (now part of Google)
Fitbit, now part of Google, develops and sells connected health and fitness devices and companion software that track activity, sleep, heart rate, and related metrics for consumers, employers, and health partners. The company generates revenue primarily through sales of wearable hardware and accessories, along with premium subscription services and enterprise wellness programs.
- IoT & Edge Platforms
- Consumer Support & Help Desk
- Data Warehousing & Lakes
- Revenue
- $1.5B
- Employees
- 1,800
- Founded
- 2007
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Fitbit (now part of Google)
NPS scores are generally strong, with 67% of respondents scoring 9 (Promoters), and the rest reporting NPS of 5–7. Renewal intent is positive among high spenders and those with more than one year of implementation, whereas some Users and recent adopters express uncertainty or non-renewal. Stickiness is high for most customers (>1 year of usage), with only one respondent in the pilot phase. Key quantitative themes include the correlation of high spend and strategic roles with elevated NPS and repeat partnership interest.Overall Customer Sentiment: Positive
Who reviewed Fitbit (now part of Google)
- C-Suite 33% (2)
- Director 67% (4)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 1
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Jan 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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