Arbolus Intelligence

FUJI

fujifilm.com · Tokyo, Japan

Fujifilm Holdings Corporation is a global imaging and technology company that develops and sells products and services across healthcare (medical systems, pharmaceuticals, and life sciences), materials (electronic materials, display and industrial products), and imaging (digital cameras, photo printing, and optical devices) to consumers, businesses, and institutions worldwide. It generates revenue through the sale of equipment and consumables, contract manufacturing, and related maintenance and professional services.

Listed in
Revenue
$19.0B
Employees
72,000
Founded
1934
Headquarters
Tokyo, Japan

What 16 Arbolus experts think of FUJI

NPS scores cluster strongly in the promoter range (8-10) among healthcare, biotech, and industrial users, with only one detractor (NPS 4) citing dissatisfaction. Among high spenders and long-term adopters, renewal intent is mixed; some are committed to renewal while others remain unsure, especially when weighing service and pricing stability. Over 70% of responses indicate advanced implementation. The main positive themes are machinery reliability, efficiency, and strong operational integration, while concerns center on vendor service speed and sustainability innovation. Overall Customer Sentiment: Positive

Who reviewed FUJI

Total customers 16 16 current · 0 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 69% (11)
  • Director 19% (3)
  • Manager 12% (2)
Design Leader C-Suite NPS 5 Submitted May 2026
Operations Leader C-Suite NPS 7 Submitted Jun 2026
Executive C-Suite NPS 9 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 13 customers.

Everything 16 customers told us about FUJI.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

43 Net Promoter Score, from 16 scored reviews
  • Promoters 9
  • Passives 5
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Jan 8
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 43 across 1 companies.

Praised

  • Ease of Transition to Sustainable Packaging
  • Superior Build and Consistency
  • Operational Efficiency and Low Downtime
  • Sustainability Leadership

Criticised

  • Long Lead Times for Custom Configuration
  • High Initial Capital Investment
  • Service Responsiveness and Sustainable Material Support
  • Regulatory Shifts in Sustainability

What customers say

Ease of Transition to Sustainable Packaging
“Fuji’s precise temperature control allowed us to switch to recyclable mono-materials without causing film burn-through or reducing production speed.”
Superior Build and Consistency
“Fuji machines stand out for their exceptional build quality, rock-solid seal consistency, and low maintenance needs over the long term.”
Operational Efficiency and Low Downtime
“I’ve experienced a 28% increase in line speed and a reduction in unexpected mechanical downtime to nearly zero after integrating Fuji’s automation.”

Renewal intent

Plan to renew 60%
  • Will renew 6
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 50% 2 answers
  • Manager 50% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 16 + 0

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