FLSmidth
FLSmidth is a global engineering and technology company that designs, manufactures, and services equipment and process solutions for the mining and cement industries. It provides machinery, digital solutions, spare parts, and maintenance services that help industrial customers improve productivity, energy efficiency, and environmental performance. The company generates revenue through the sale of capital equipment, aftermarket parts, and long-term service and operations contracts worldwide.
- Revenue
- $3.2B
- Employees
- 11,600
- Founded
- 1882
- Headquarters
- Valby, Denmark
What 9 Arbolus experts think of FLSmidth
NPS scores are predominantly high, with two 10s, one 9, and three 8s, and a single neutral (6). Renewal intent is positive or 'yes' among higher spenders and those with longer implementation experience. Stickiness is demonstrated by 100% of customers reporting an implementation period of more than one year, indicating deep integration. The overall sentiment skews positive, though some uncertainty exists among lower spenders and those without clear renewal preferences.Overall Customer Sentiment: Positive
Who reviewed FLSmidth
- C-Suite 78% (7)
- Director 22% (2)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Nov 8
- Dec 7
- Jan 8
- Jun 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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