EyeC GmbH

eyec-inspection.com · Hamburg-Nord, Germany

EyeC GmbH develops and supplies automated print inspection systems that verify the quality of packaging and printed materials for industries such as pharmaceuticals, medical devices, and consumer goods. Its hardware and software solutions check artwork files and printed output for errors, defects, and deviations to support regulatory compliance and reduce waste. The company generates revenue by selling inspection systems, related software, and associated services such as installation, training, and maintenance contracts.

  • Manufacturing Execution & Quality
  • Asset Performance Management
Revenue
$18.0M
Employees
90
Founded
2002
Headquarters
Hamburg-Nord, Germany

What 6 Arbolus experts think of EyeC GmbH

NPS scores range from 5 to 10, with 57% of responses at or above 7, indicating generally positive sentiment but some mixed views. Renewal intent is predominantly 'Not Sure', pointing to tentative long-term confidence despite positive NPS, especially among high spend accounts. Implementation is well established (>1 year) for most users, with stickiness high among those reporting NPS ≥7. Key quantitative themes are loyalty among mature installations offset by hesitancy on renewal. Overall Customer Sentiment: Neutral

Who reviewed EyeC GmbH

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Director 17% (1)
  • Manager 17% (1)
Strategy Partner Manager NPS 6
Executive C-Suite NPS 8 Undecided
Engineering Engineer C-Suite NPS 9

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Sentiment

-16 Net Promoter Score, from 6 scored reviews
  • Promoters 2
  • Passives 1
  • Detractors 3

Cumulative NPS by month

+0 over 3 months
  • Feb 7
  • May 7
  • Jul 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 0% 1 answer
  • 6.3/10 Average score from undecided customers

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