Evernex
Evernex is a global third‑party maintenance and lifecycle services provider that supports data center and IT infrastructure hardware from multiple OEMs. The company serves enterprises, service providers, and public sector organizations with maintenance, spare parts logistics, refurbishment, and end‑of‑life asset services, generating revenue through multi‑year service contracts and related professional services. Its offerings aim to extend equipment life, reduce IT capex and opex, and support sustainable IT asset management across global locations.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1983
- Headquarters
- Paris, France
What 18 Arbolus experts think of Evernex
Most respondents deliver high NPS scores (8-9) and show a strong bias toward renewal, especially among high spenders. The majority have used Evernex for more than one year and report satisfaction with cost savings, global reach, and operational simplicity. Minor concerns include coverage consistency in new regions and suitability for non-OEM-covered hardware. A clear differentiation exists between organizations with older, multi-vendor environments (who are very positive) and those with newer equipment (more neutral on value).Overall Customer Sentiment: Positive
Who reviewed Evernex
- C-Suite 50% (9)
- Director 28% (5)
- Manager 22% (4)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about Evernex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 18 scored reviews- Promoters 6
- Passives 12
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Praised
- Enabler of Sustainability Goals
- Multi-Vendor and Flexible Coverage
- Significant Cost Savings
- Target Organizations with Aging Hardware
Criticised
- Not Suited for Newest OEM Equipment
- Response Quality Tied to SLA Tier
- Service Consistency by Geography
- Switching for Service or Technology
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 71% 7 answers
- 50% 4 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Report
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