Extreme Networks

extremenetworks.com · Morrisville, United States of America

Extreme Networks is a networking technology company that designs, manufactures, and sells wired and wireless network infrastructure, cloud-managed networking software, and related services to enterprises, data centers, and service providers. Its portfolio includes switches, routers, Wi‑Fi access points, network management and analytics platforms, and security solutions, generating revenue through hardware sales, software subscriptions, and maintenance and professional services. The company serves customers across sectors such as education, healthcare, government, manufacturing, and large venues and stadiums.

  • Cloud Infrastructure & Hosting
  • Network & Cloud Security
Revenue
$1.2B
Employees
3,000
Founded
1996
Headquarters
Morrisville, United States of America

What 9 Arbolus experts think of Extreme Networks

NPS scores range from 5 to 10, with 6/9 responses at 7 or above. 62.5% of responses with renewal data indicate intent to renew, generally coinciding with established, long-term implementations. Stickiness is high among Influencers and high spend customers. Negative and neutral sentiment (NPS 5–6) aligns with offboarding and pilot stages. Overall Customer Sentiment: Positive

Who reviewed Extreme Networks

Total customers 9 8 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 25% (2)
  • Director 38% (3)
  • Manager 38% (3)
Engineering Executive C-Suite NPS 7 Will renew
Revenue Partner Director NPS 6
Operations Manager Manager NPS 9 Will renew

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Sentiment

22 Net Promoter Score, from 9 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Jul 8
  • Nov 8
  • Mar 7
  • Apr 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 71%
  • Will renew 5
  • Undecided 0
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 50% 2 answers
  • Manager 100% 3 answers
  • 8.2/10 Average score from customers who will renew
  • 6/10 Average score from customers not renewing

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