Flexential
Flexential is a provider of data center, colocation, cloud, and managed IT infrastructure services for enterprises and service providers across North America. The company operates a nationwide network of data centers and offers hybrid IT solutions including cloud hosting, connectivity, and managed services, generating revenue through recurring service contracts and infrastructure usage fees. Its customers use Flexential to host mission-critical applications, ensure resiliency, and meet compliance and performance requirements.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Data Warehousing & Lakes
- Revenue
- $700.0M
- Employees
- 1,000
- Founded
- 2017
- Headquarters
- Charlotte Harbor, United States of America
What 8 Arbolus experts think of Flexential
NPS distribution reveals a band between 3 and 9, with most scores at 8, suggesting moderate customer satisfaction but very few promoters. 50% of respondents are unsure about renewal, indicating cautious sentiment. Stickiness/implementation shows a split between more than 1 year usage and pilot stage, with some uncertainty. Key sentiment themes are uncertainty in renewal and generally stable but not enthusiastic customer satisfaction.Overall Customer Sentiment: Neutral
Who reviewed Flexential
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 3 months- Dec 8
- Mar 8
- Jun 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 8 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 17% 6 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
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