Arbolus Intelligence

Frends

frends.com · Vantaa, Finland

Frends is an integration platform as a service (iPaaS) provider that offers tools for building, orchestrating, and managing system integrations and process automations across cloud and on‑premise environments. The company serves mid-market and enterprise customers, particularly in Northern Europe, helping them connect applications, APIs, and data flows. It generates revenue through subscriptions and related professional services for its Frends integration platform.

  • Data Integration & ETL
  • Workflow Automation
  • API Management & Integration
Listed in
Revenue
$18.0M
Employees
160
Founded
2010
Headquarters
Vantaa, Finland

What 8 Arbolus experts think of Frends

Customers provide strongly positive NPS (8-10) and unanimous renewal intent among experts with spend data. The majority have used the platform for more than 1 year, indicating stickiness. Key themes include low-code ease of use, transparent pricing, reliable support, Microsoft alignment, and rapid integration delivery. Minor concerns include a smaller ecosystem and fewer out-of-the-box connectors versus large global competitors. Overall Customer Sentiment: Positive

Who reviewed Frends

Total customers 8 7 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 75% (6)
  • Director 25% (2)
Strategy Leader C-Suite NPS 9 Will renew Submitted Jun 2026
Revenue Leader C-Suite NPS 10 Submitted Feb 2026
Product Leader C-Suite NPS 8 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Frends.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

75 Net Promoter Score, from 8 scored reviews
  • Promoters 6
  • Passives 2
  • Detractors 0

Cumulative NPS by month

-1 over 4 months
  • Jan 10
  • Feb 10
  • Jun 10
  • Jul 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.

Praised

  • Enhance Business Value Through Innovation
  • Expanding Integration as Legacy Systems Migrate
  • AI-Assisted Productivity Gains
  • Transparent, Predictable Pricing

Criticised

  • Limited Ecosystem and Marketplace
  • Less Suitable for Non-Standardized Large Enterprises
  • Not Suited for Global Scale or Highly Complex Landscapes
  • Pricing Model Changes

What customers say

Transparent, Predictable Pricing
“Its flat-rate pricing is a major strength as it avoids transaction-based fees and makes budgeting straightforward for us.”
Low-Code Ease and Rapid Implementation
“I greatly value the intuitive low-code development and the ability to implement integrations quickly with robust monitoring and operational visibility.”
Strong Value for Money and Local Support
“The solution strikes a great balance between functionality and simplicity—offering strong value for money and benefiting from a highly responsive Nordic ecosystem and support network.”

Renewal intent

Plan to renew 100%
  • Will renew 6
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 5 answers
  • Director 100% 1 answer
  • 8.8/10 Average score from customers who will renew

Top alternatives

Most weighed by Frends customers

Report

Customer Report - Aug 2026 Aug 2026 8 + 0

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