Workato
Workato is an enterprise automation platform that enables businesses to integrate applications, data, and workflows across cloud and on‑premise systems. It serves mid-market and large enterprises across functions such as IT, finance, HR, sales, and operations, offering low-code tools to build integrations and automations. The company generates revenue through subscriptions to its SaaS platform and related enterprise plans.
- Workflow Automation
- Data Integration & ETL
- No-Code & Low-Code Platforms
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 2013
- Headquarters
- Mountain View, United States of America
What 57 Arbolus experts think of Workato
NPS responses cluster predominantly in the 8–10 range, with multiple promoters emphasizing positive business outcomes and some concern around pricing and complexity as detractors. Renewal intent is high among major spenders and mature deployments, with a small but notable cohort expressing uncertainty due to price escalation risks. Stickiness is strong in organizations that have integrated Workato into mission-critical workflows, evidenced by widespread use in ERP, CRM, and HR automation. Key feedback themes include rapid implementation, flexibility for both IT and business teams, and robust security; cost unpredictability and scaling complexity are leading negatives. Overall Customer Sentiment: Positive
Who reviewed Workato
- C-Suite 67% (38)
- Director 24% (14)
- Manager 9% (5)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about Workato.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 57 scored reviews- Promoters 23
- Passives 31
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 27 across 8 companies.
Praised
- Improved Cost Visibility
- Enhanced Real-Time Monitoring
- AI-Driven Automation Expansion
- Breadth of Automation and Integration
Criticised
- Product Stagnation or Support Decline
- Competitive Displacement by API-First Platforms
- Cost Pressure and Overengineering
- Pricing Model and Cost Control
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 55% 29 answers
- 67% 12 answers
- 50% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by Workato customers
Report
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