Zabbix
Zabbix is an open-source IT infrastructure monitoring software company that provides a platform for monitoring networks, servers, applications, cloud resources, and services at scale. The company monetizes through commercial support, consulting, training, and enterprise services around its free core product, serving enterprises, service providers, and public sector organizations globally.
- Observability & Monitoring
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2005
- Headquarters
- Riga, Latvia
What 44 Arbolus experts think of Zabbix
NPS scores are consistently strong, with most respondents rating Zabbix between 8 and 10, indicating loyalty and satisfaction. High renewal intent prevails in mature customer segments, particularly among high spenders, while a smaller subset in early or offboarding stages express lower sentiment. Stickiness is highest among customers with over one year of use. Key expert themes include Zabbix’s flexibility, cost savings, robust monitoring, and some concerns about complexity and ease-of-use for smaller or less technical teams.Overall Customer Sentiment: Positive
Who reviewed Zabbix
- C-Suite 43% (19)
- Director 27% (12)
- Manager 30% (13)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about Zabbix.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 41 scored reviews- Promoters 18
- Passives 16
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Praised
- Expand AI-Driven Operational Intelligence
- Improve Turnkey Cloud and Application Monitoring
- Simplify Administration and User Experience
- Zero Licensing Costs and High ROI
Criticised
- Competitive SaaS Alternatives
- Modern Observability Stack Competition
- Churn Risk in Ephemeral and SaaS-First Deployments
- Limited Turnkey Features
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 85% 13 answers
- 63% 8 answers
- 100% 6 answers
- 67% 6 answers
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 2.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Zabbix customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
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