ZELLE
Zelle is an Australian IT services firm that provides managed IT support, cloud solutions, cybersecurity, and technology consulting to small and mid-sized businesses. The company designs, implements, and manages clients’ infrastructure and business systems, typically on a recurring services and project basis. It serves organizations across sectors that rely on outsourced technology expertise to maintain secure, reliable, and scalable IT environments.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $6.0M
- Employees
- 35
- Founded
- 2015
- Headquarters
- Melbourne, Australia
What 10 Arbolus experts think of ZELLE
The NPS distribution is strong overall, with most experts giving scores of 8–10, and one expert with a 6. Renewal intent is generally positive but features some uncertainty, especially among high spenders. Implementation is split between those with less than one year and those with more than one year of usage. Key feedback themes highlight outstanding speed, convenience, and bank integration, but point to transaction protection and transfer limits as recurring concerns.Overall Customer Sentiment: Positive
Who reviewed ZELLE
- C-Suite 70% (7)
- Director 30% (3)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about ZELLE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 7
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Oct 9
- Mar 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Praised
- Higher and More Predictable Limits
- Broader Recipient Acceptance
- Enhanced Transaction Protection
- Seamless Bank Integration
Criticised
- Limited Buyer Protection
- Narrow Best Use Cases
- Transfer Limit Variability
- Competitive Buyer Protection
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 10/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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