Xylem
Xylem is a global water technology company that designs and manufactures equipment, systems, and digital solutions for water and wastewater transport, treatment, testing, and analytics for municipal, industrial, commercial, and residential customers. It generates revenue through the sale of pumps, treatment systems, meters, and monitoring technologies, as well as related services and aftermarket support. The company serves utilities, industrial facilities, and other organizations focused on water infrastructure and resource management.
- Energy & Utilities Operations Software
- Asset Performance Management
- Business Intelligence & Dashboards
- Revenue
- $8.4B
- Employees
- 23,000
- Founded
- 2011
- Headquarters
- Washington, United States of America
What 29 Arbolus experts think of Xylem
NPS scores are skewed positively with over 70% rating 8 or higher, and three experts giving a perfect 10. Renewal intent is strong among high spenders, with over 85% of Influencers indicating a clear intention to renew. Stickiness is high, with over 90% reporting more than 1 year of usage. Key drivers for positive sentiment include robust functionality, reliability, and high satisfaction with operational integration.Overall Customer Sentiment: Positive
Who reviewed Xylem
- C-Suite 72% (21)
- Director 28% (8)
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Sentiment
31 Net Promoter Score, from 29 scored reviews- Promoters 14
- Passives 10
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 63% 8 answers
- 100% 3 answers
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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