WP Engine
Synthesis (formerly known as WebSynthesis) is a managed WordPress hosting provider that offers performance-optimized, secure, and supported hosting environments for WordPress websites and blogs. It serves bloggers, publishers, and businesses that rely on WordPress for content and marketing sites, generating revenue through recurring hosting subscriptions and related support services. The brand and technology were acquired by WP Engine, which now operates and supports Synthesis customers under its broader managed WordPress hosting platform.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $400.0M
- Employees
- 1,500
- Founded
- 2010
- Headquarters
- Austin, United States of America
What 6 Arbolus experts think of WP Engine
The NPS distribution skews positive, with scores of 8 or 10 from all respondents, including two maximum 10 ratings from higher spenders. Renewal intent is strong, with 80% indicating clear intent to renew and only 20% in the 'Not Sure' category, exclusively among lower spenders. Stickiness is high, with 80% of customers in the more-than-one-year stage, indicating strong loyalty and platform adoption. Key sentiment themes are robust satisfaction among higher value customers and uncertainty among the lowest spenders.Overall Customer Sentiment: Positive
Who reviewed WP Engine
- C-Suite 100% (6)
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Jul 8
- Jul 8
- Aug 9
- Dec 8
- Jun 9
- Jul 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by WP Engine customers
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For people who use WP Engine
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