FRESH SERVICE
Fresh Service is a UK-based IT services provider that offers managed IT support, cloud solutions, cybersecurity, and related technology services to small and mid-sized businesses. The company helps clients design, implement, and maintain their IT infrastructure and business systems, typically operating on recurring service and project-based fees.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $2.5M
- Employees
- 15
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of FRESH SERVICE
NPS scores from all six respondents are positive, ranging from 7 to 9, with a weighted average around 8. Renewal intent is mixed, with 50% expressing clear positive intention and 33% unsure, most notably among higher-spending and longer-tenured clients. All customers are either in active use or have implemented Fresh Service for at least several months, with 50% indicating more than a year of implementation. Key themes from the data include generally positive sentiment, moderate stickiness, but some uncertainty in segments with higher contract values.Overall Customer Sentiment: Positive
Who reviewed FRESH SERVICE
- C-Suite 80% (5)
- Director 20% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Sep 8
- Oct 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 24 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by FRESH SERVICE customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
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