Gamma Communications
Gamma Communications is a UK-based provider of unified communications, connectivity, and cloud telephony services for businesses and the public sector, delivered primarily through a channel partner network. It offers voice, mobile, data, and collaboration solutions over its own network infrastructure and generates revenue through recurring service contracts and related managed services.
- Communications & Meetings
- Managed IT & Cloud Services
- Revenue
- $650.0M
- Employees
- 1,900
- Founded
- 2001
- Headquarters
- Londonderry County Borough, United Kingdom
What 18 Arbolus experts think of Gamma Communications
NPS scores trend in the 7–10 range for most experts, with a cluster of promoters (8–10) offset by a few detractors (5–6). Renewal intent is mixed: several users express confidence in renewing, but a notable group is either unsure or planning offboarding, especially among high spenders. Most implementations are mature, with 75% active for more than 1 year, signifying solid stickiness. Key themes include praise for reliability and integration, but also concerns about lack of advanced features and inflexible pricing. Overall Customer Sentiment: Neutral to Positive
Who reviewed Gamma Communications
- C-Suite 65% (12)
- Director 29% (5)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about Gamma Communications.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 18 scored reviews- Promoters 3
- Passives 12
- Detractors 3
Cumulative NPS by month
+2 over 4 months- May 6
- Jun 6
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Reliability and Seamless Integration
- Simplicity and Low Maintenance
- Scalable Call Handling
- Flexible Provisioning and Scaling
Criticised
- Competitive Feature Expansion
- Reliability and Service Erosion
- Lack of Pricing Transparency
- Lack of AI-driven Features
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 25% 8 answers
- 33% 3 answers
- 100% 1 answer
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Gamma Communications
Do you use Gamma Communications at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of Gamma Communications have already contributed
Takes a few minutes. Your identity stays anonymous.